The mobile phone industry has developed very fast in the 15 years or so that it has existed but the standard way they operate resricts customers ability to choose. When you take out a new contract you are tied into that service contract subject to the Terms & Conditions.

T-mobile have incensed a lot of their customers by announcing that they are to double and in some cases treble the cost of calls to numbers starting 08 such as the 0845 and 0870 numbers that companies often use these days. These numbers are excluded from the free minutes you are allowed each month and T-Mobile are spinning a story that suggests that Ofcom has brought in guidelines that require this. What OFCOM seem to have been saying was that these numbers should be brought into line with standard charges for national numbers.

As consumers we are used to being ripped off at every opportunity by companies. What we don’t expect is a company that rips us off and then claims it is down to the regulator telling them they are required to do so.

This is just another example of why all these different premium numbers should be banned. There is no good reason for their existance and time and time again we see examples of consumers being fleeced by companies who use them.

There is a website that is very helpful if you want to avoid using 0870 numbers. The website lists alternative ‘normal’ phone numbers for many companies which enables you to call the companies using your free phone minutes or callplan and avoid the excessive charges levied on these calls. The webiste is here…STOP 0870

For T-Mobile customers this might be a good time to look at other mobile phone service providers but remember you may be trapped by the T&C’s of your contract until the period ends.

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