The Royal Bank of Scotland has announced that it will start charging customers £12 if they fail to inform the company of a change of address before two statements have been sent out to their old address.
Lloyds TSB has announced that it will charge customers £35 per year if they don’t use their credit cards and they have also stated that they will require new customers to make a minimum of £100 in purchases when they take out a 0% balance transfer credit card.
All across the credit card industry charges and fees are rising. This follows the OFT ruling that credit card companies should reduce their default transaction fees to £12 or be taken to court by the OFT because the OFT considered charges in excess of this figure would be proved to be unlawful.
So, we have the credit card companies doing something that nearly everybody believed was unlawful being forced to comply with the law. So how have they responded? Like a spoilt child who has been told to stop doing one naughty thing they immediately go off and do something else almost as bad.
This demonstrates that the credit card industry, and perhaps this is just the tip of the whole financial industry, now feels they can do almost anything they like. Credit cards have become such an essential part of modern life that it’s hard for most people to even think about not using them. Over the years they have encouraged and enabled us to have what we want now, rather than saving up and having things in the future. They clearly believe that they are such an essential part of life that we will accept any price to continue using them.
Customer service used to be the name of the game within the banking & financial industry. Competition meant that they had to treat their customers with a certain amount of respect or lose them. Now it seems they don’t care. They want your money and if you are not prepared to give it to them in one way then they will find another way to get it from you.
Why is this? Because they make a lot of money from you using your credit cards. Look at the buildings in your city centre. Which are the biggest and smartest? The financial companies. They have so much money they can splash it about on swanky buildings and pay ridiculous salaries to their management. Interestingly, perhaps, they don’t pay the front-line staff particularly well which is another sign that they don’t really care about their customers or staff.
Where does all this money come from? Why you, of course. You are paying for this with your interest charges, default fees, foreign transaction fees and also now if you forget to inform the RBS that you have moved home.
The only person that really cares about you, in all of this, is you. Take charge of your financial life. Reduce your dependence on credit cards and you will save yourself a lot of money. Read about debt reduction here:- Debt Reduction. Make sure you are getting the best deal for you with your credit cards here:- Find Credit Cards.
It’s your money. Look after it.