Consumer Protection Archives

Beware ‘Phishing’ Emails About Tax Refunds

We all need to be very cautious and careful when we get emails these days. HM Revenue & Customs (HMRC) is warning taxpayers to be vigilant following a surge of fake ‘phishing’ emails sent out by fraudsters, following the 31 January Self Assessment tax return filing deadline.

These email usually suggest that the recipient is entitled to a tax rebate and helpfully provides a click-through link to what is actually a replica of the HMRC website. The recipient will then be asked to enter their credit card or bank details. The fraudsters will then take money from this credit card or bank account using the details provided. Victims risk having their bank accounts emptied and their personal details sold on to other organised criminal gangs.

In the last three months, HMRC has shut down 99 websites that were responsible for sending out the fake tax rebate emails.

You can read more here.. H.M Revenue & Customs

Avoid Scams And Scammers Online

We all know about scams. We may not know the details of who carries them out and how they operate but we are all aware that scams exist. The extent to wish they occur may come as a shock though. According to the Office Of Fair Trading (OFT).

Mass marketed scams are a problem in the UK. They can take the form of bogus and fraudulent offers sent by post, telephone or email. Fake lottery and prize draw wins, bogus psychic predictions, get-rich-quick investment cons and ‘miracle’ health cures are just some of the tricks used by scammers. Nearly half of the UK adult population has been targeted by a scam, and more than three million adults – one in 15 people – fall victim to scams, losing a total of £3.5 billion every year.”

Three million adults fallen victim to scams? That is staggering. No wonder these scams are such big business these days but perhaps we shouldn’t be surprised.

There was a time when anyone involved in the financial and investment businesses was a respected person or company and reputation was everything but times have changed and business these days operates in a similar way to the way the scams do.

For example. You get a phone call claiming to be from a credit card company and straight away they are asking you to give them information to prove who you are. Surely it is they who should be expected to prove who they are when they ring you like that?

So, when someone phones up supposedly from a company you previously had some dealings with you may be puzzled but it is human nature to give them the benefit of the doubt. It has become the norm for any business to push there products at you these days. Not content with you deciding for yourself that you want to use their services every business from your bank to your mobile phone company to BT will try to push you into choosing their service and/or additional services.

So the scammers do not seem that unusual when they phone you unexpectedly and offer you a perfectly reasonable sounding explanation of who they are and what they are offering. They sound very similar to these other legitimate companies promoting their services. Perhaps this goes some way to explaining how come so many people have been scammed.

The OFT are trying to make people more aware of the risks of scams and the Scamnesty campaign is part of the OFT’s ongoing work to build awareness of scams. Among their promotions is the option to give them your scam emails and postal mail. From mid-January there will be Scamnesty pages on Consumer Direct which will be fully Scamnesty branded and include an e-bin for email scams and a postal bin locator. This will allow people to search for their nearest Scamnesty bins by postcode.

So now you know what to do with all those junk emails and dubious offers you receive in the mail. The basic rule must be to be automatically suspicious of anything you are not expecting and have not requested. If your credit card company phones you up you can always tell them you will ring them back and dial the number on your credit card statement.

The same applies to any other financial or investment company that calls you but if it is a company who you don’t recall dealing with before be extremely cautious. If what they say sounds interesting ask them to send something in writing. If they ask for your address be extra vigilant since they claim you had some previous dealing s with them. Not that having an address means anything these days since they are easily obtained.

When you get emails claiming to be from your bank and telling you that security has been compromised/updated or they are checking security of accounts just delete them and never open attachments on such emails as they may well contain trojans, adware, viruses and other dubious pieces of automatic software that can take over your computer or copy everything that you type.

It is a sad fact that these days anyone in the world can set up a scam and appear to be someone local to you but if we remain vigilant we can hopefully avoid the worst of the problems they present. Finally if ever you are tempted to invest thousands of pounds with someone who phones you up out of the blue just stop and think for a minute.

If it sounds too good to be true then it probably is and you should run away. It would be sensible to discus with a registered qualified financial advisor any investment you are considering but most especially if this is the result of a phone call from someone you have no reason to trust.

You can read more about scams and how they operate at the OFT website by CLICKING HERE

Sell Your Home And Rent It Back Again

There is some positive news on the homes sale and rent back market. This is where a householder sells their property to a buyer on the understanding that they can remain in their home and rent it from the new owner. This has been a growing market in recent years and it is easy to understand why that would be.

For many people their home is their largest, perhaps only, investment and to raise money to enjoy a better lifestyle they might be tempted to sell their home. Most people would prefer to stay where they are so the idea that you could sell your home yet continue to live there as a rent payer is appealing.

Unfortunately there have been lots of cases where this process has been widely abused. The homes are usually purchased at a significant discount from the market value which has tempted some unscrupulous purchasers to evict their new tenant as soon as they can so the house can be sold at a considerable profit while other cases have been reported where the tenant has been evicted by the new mortgage holder after the buyer has failed to make the payments on their mortgage.

People who had been promised that they could remain in their home for the rest of their lives have found themselves evicted within a year or eighteen months and something clearly needed to be done about this.

Now the Financial Services Authority (FSA) have announced new rules on these types of transactions.
The FSA has:-

* banned exploitative advertising and high-pressure sales techniques and prohibited the use of emotive terms like ‘fast sale’, ‘mortgage rescue’ and ‘cash quickly’ in promotional literature;

* introduced a 14 day cooling-off period to give consumers more time to make decisions on sale and rent back;

* banned cold calling and prohibited firms from dropping promotional leaflets through letter boxes;

* confirmed rules to ensure consumers have a security of tenure for a minimum of five years;

* introduced an affordability and appropriateness check across all sales to check that the sale and rent back deal is right for the consumer; and

* put in place measures to ensure all risks are clearly signposted to the customer, via FSA literature and during the sales process.

Security of tenure for 5 years is better than nothing but if you sell and rent back on the assumption you can remain in your home for the rest of your life 5 years doesn’t sound so much. It is, however, a very positive thing that the FSA are acting to curb some of the excesses that have grown up within this industry.

The FSA have also made it compulsory for firms engaged in home sale and rent back to be licenced. All firms active in the sale and rent back market must be authorised otherwise they face potential fines or imprisonment. The FSA is proactively monitoring the SRB market for unauthorised activity, and will take action if necessary.

Consumers should ensure that they only deal with authorised firms and be aware of the risks involved in sale and rent back schemes. Consumers are encouraged to call 0300 500 5000 immediately if they are aware of sale and rent back firms who continue to trade without being authorised.

You can find out more about Home Sale And Rent Back by <clicking here>

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